When you need help with your POS, you need help quickly and from a friendly face. Fast and reliable support services are essential for keeping your business (and brews) flowing without interruption. Look no further because the Arryved’s product support team has you covered.
What is it that makes our product support team special?
Service Industry Veterans
Do you know that feeling, working in a busy taproom on a Saturday night, with a line of thirsty guests out the door. A crowd of patrons at the bar are waiting to close out their tab. A room full of diners, sitting at their tables, waiting for food that’s piling up in the kitchen. And servers running around with a stack of illegible food and drink tickets sticking out of their apron. The buzz of that feeling is a sensation our support team members know all too well, because they’ve been there.
Arryved was born in a taproom as a solution to those busy-Saturday-night problems and developed in partnership with seasoned service industry servers, beertenders, owners and managers. As we grew, so did our product support team staffed with those same service industry professionals—the ones talking to guests, pouring their beers, and serving their meals. They understand the joy of serving and also the stress that’s inevitable on an understaffed Saturday night shift. Their desire to help comes from an intimate knowledge of how a taproom operates—in the best and busiest of times—and take the creative problem solving off your plate so you spend less time in the back office and more time connecting with your guests.
Growing With You
Arryved is growing and evolving alongside the craft community. We’re listening to what you need to grow your business—via the support line, online forums, and our visits to your taprooms—and continually launch new products and features in response. With a team of craft enthusiasts like certified cicerones and GABF loyalists, we keep our finger on the pulse of the industry.
Not only does our support team have a great understanding of your business and the industry, they love problem solving. From locating the exact report you need (out of 120+) to designing the optimal set-up for your inventory that minimizes button pressing and maximizes efficiency is not only satisfying, it’s fun! The Arryved support team gets a thrill from finding smart and creative solutions for your unique needs.
Super Fast (aka Teamwork!)
If you email, we’ll respond within minutes. If you call, you’ll get on the line with someone who is ready to help. Arryved support will answer your questions quickly and meticulously.
We work quickly because we work together. The magic of Arryved support happens behind the scenes; the harmonious inner workings of brilliant minds coming together to solve whatever comes their way, to keep your business running smoothly.
On the whole Arryved is unsurpassed with customer service and getting back to you quickly.” John Silver from Homeplace
A Love of Craft
A love of craft is in the hearts of everyone at Arryved. As the unofficial brewmaster at Google in his pre-Arryved days, our CPO founded The Punctured Monkey, Google’s in-house taproom while leading a group of engineers in revolutionizing Google’s payments technology. This desire to create something to share and enjoy does not stop there. From stage actors to writers, podcasters to barbecue masters, our team understands the heart that goes into creating something to be proud of.
Arryved shares a love of investing in passions and understands our customer’s mission to do so as well. It’s this entrepreneurial mindset that brings us so much satisfaction to help you, our customers, in your success.